Accessibility

Accessible Parking is at Soldier Field’s North Garage. There are also a very limited number of spaces in the Adler Planetarium Lot off of Linn White Drive. 

Upon arrival, please inform staff that you need accessible parking and be prepared to present your state-issued parking placard or plate. A valid disability parking permit is required.

Marked accessible spaces cannot be reserved in advance and are available based on arrival. Fans with a valid state-issued ADA placard or license plate may use accessible parking spaces. Vehicles that park in an accessible parking spot without a valid state issued placard are subject to tow at the owner's expense.

Due to high demand, accessible parking availability is limited and spaces may fill early. We recommend arriving early if you plan to use accessible parking.

All Accessible Parking is subject to the parking fees posted by the parking lot operators. Please note that all nearby parking is operated by SP+ Parking at Soldier Field. Click here to visit their website or contact them with further questions.

Accessible Parking Shuttle:
For fans parked in an Accessible Parking spot at Soldier Field’s North Garage, we offer a dedicated Accessible Parking Venue Shuttle. From McFetridge Dr, guests can board our accessible shuttle for transport to the front of the venue. Shuttles will be available after the show for transport back to the parking lot. 

Public Transportation:
We are located 1.1 miles from the Roosevelt L station, 0.9 miles from the Museum Campus/11th Street Metra station, and < 0.2 miles from the 146 CTA bus stop on Solidarity Dr. 

Drop off:
Our official drop-off spot is on Solidarity Dr. near the Adler Planetarium. If the distance between the Adler Planetarium and the venue (< 0.2 miles) is not accessible to you, please alert parking staff that you require a closer drop-off.

Accessible tickets can only be purchased online at livenation.com. Our box office is not able to take ticket orders over the phone, and our website is the only method to purchase tickets.  Accessible tickets are reserved solely for fans with disabilities and their companions. Fans who abuse this policy could have their order canceled.

To find tickets in the Accessible Seating Area of The Pavilion at Northerly Island, select the Filters icon on the upper right of the page where you see available tickets.  For a reserved seated show, you will be shown your seat location once the ticket is selected.  More information regarding the purchase of accessible seating on Ticketmaster can be found here.

All venue entrances and walkways are wheelchair accessible. Fans using wheelchairs may use our Fast Lane Entry.

Assistive Listening Devices (ALDs) technology in The Pavilion at Northerly Island is powered by Listen Everywhere Technology™.  This allows you to use your mobile device and headphones as your personal ALD. If you do not wish to use your device, please see a Guest Services member to get a receiver.  A photo ID is required in exchange for a device.  

Download the app on the Apple App Store or Google Play Store

We welcome you to wear a face mask during your visit to The Pavilion at Northerly Island. 

Frequent handwashing is encouraged to help prevent the spread of illnesses that are transmitted by contact. Wash your hands with soap and water for a full 20 seconds, especially before eating/handling food and after using the restroom.

All concessions and merchandise stands are wheelchair accessible. Our staff is willing to assist anywhere help is needed.

If you need a sign language interpreter or other communication accommodations for an event, such as real-time captioning, or written materials, please submit your request at huntingtonbankpavilioninfo@livenation.com at least two weeks before the show, after you have purchased your tickets. This allows us time to coordinate the appropriate services for your event. Interpretation requests are subject to the availability of an interpreter.

On the day of the show, if you would like assistance getting to your seat, please check in with the Guest Services team at the box office. We’ll be happy to introduce you to your interpreter or assistive service provider and help you get settled.

In the event of an venue evacuation, crew members will direct fans in safely exiting the venue. Fans are encouraged to identify at least two emergency exits closest to their seating location; a crew member can help point these out if needed. During an evacuation, crew members will direct fans to safe exit routes and designated areas. 

For real-time updates during your visit, please check our social channels: 

Facebook | Instagram | X

First Aid is available behind our Guest Services office. Please check in at the Guest Services desk. If urgent medical assistance is needed, please contact the nearest crew member. Medical emergencies can also be reported to our crew by texting 773.242.6603 with the issue and location.

The Pavilion at Northerly Island takes pride in offering a variety of options for guests with special dietary needs. Fans may request to speak with a member of our Food & Beverage team for specific questions or concerns. While we make reasonable efforts to accommodate dietary requests, we cannot guarantee that all needs can be met.

Additionally, The Pavilion at Northerly Island cannot guarantee that guests will be free from exposure to specific allergens, including nuts. We strongly encourage guests with food allergies to take all necessary medical precautions when visiting.

If medical assistance is needed, please contact a crew member. Medical emergencies can also be reported by texting 773.242.6603 with the issue and your location.

Our lawn is only open for select shows. The lawn is uncovered and subject to the elements. In bad weather, the terrain can become difficult to navigate, making some areas inaccessible for people with limited mobility.

If you have purchased a lawn ticket and find the lawn inaccessible to you, please visit our Guest Services booth at the east side of the lawn. Our staff will be happy to assist you.

If you need to enter with prescribed medication to be taken during the event, we require that all medication be in its original container with a name that is verifiable with a photo ID. Please only bring what is required for the duration of the event.  We cannot store any type of medication.  Over-the-counter medication must be in its original packaging. 

Guests are responsible for their mobility devices inside the venue. We are unable to store wheelchairs, canes, walkers, and other mobility devices.

Single-user, wheelchair accessible restrooms are located on the north and south ends of the beachside run of restrooms and on the west side of the grandstand seats. Other restroom buildings do require several steps to access. Check out our venue map here.

At The Pavilion at Northerly Island, we have specific guidelines to ensure all fans, and their service animals are supported throughout their visit. 

Service animals are defined by the ADA (Americans with Disabilities Act) as dogs or miniature horses that are trained to do work to perform tasks related to people with disabilities. The work or task the service animal is trained to do must directly relate to the person's disability. Service Animals must be housebroken. Service Animals are required to behave and not repeatedly bark, growl, jump up on or lunge at other guests or employees. Corrective action must be taken if the service animal is not behaving appropriately.

Dogs whose sole function is to provide comfort or emotional support do not qualify as service animals under the Americans with Disabilities Act (ADA). Comfort animals, emotional support animals, and therapy dogs are not listed as service animals under Title III of the ADA.  This also applies to the other species of animals wild or domestic, trained, or untrained.  The ADA requires the service animal to be under the control of the handler. This may include using a harness, leash, or other tether. Our venue employees are not required to provide for, the care, or supervision of a service animal, including cleaning up after it. Service Animals must remain on the floor and are not allowed on dining chairs, bars, or tables in our food and beverage locations. Live Nation and our operating partners have the right to deny access to a dog that disrupts our operations. 

Please contact a member of the guest services team if your Service Animal needs access to a relief area. You will need to exit the venue and re-enter with the assistance of a member of the guest service team.