Where The Music's At

We are hiring for the 2026 season! View open positions and apply online HERE.

Bags – CLEAR plastic, vinyl or PVC tote bags no larger than 12” x 6” x 12”, and/or small clutch bags (6" x 9"). The small clutch bags don’t need to be clear. Medical bags may be larger, but we still recommend keeping things to a minimum for a quicker security process.

Blankets

Cameras – nonprofessional only, no detachable lenses

Food – in a clear, 1-gallon ziploc bag

Medication – with prescription documentation and a matching a valid photo ID. Only the amount of medication/number of doses required for the length of the event will be permitted in. Breast pumping equipment is permitted in a separate medical bag.

Poster Tubes – will be searched upon entry.

Signs – up to 8.5 x 11 inches (this is the size of a standard piece of paper). All signs must be appropriate in nature.

Sunscreen & bug spray – non-aerosol only, please

Water – up to 1 gallon in a factory sealed or empty plastic reusable bottle. Camelback hydration packs and metal bottles are not permitted.

You can’t bring in:

Aerosol products

Alcohol

Animals (except service animals)

Bags that do not meet our bag policy (must be CLEAR plastic, vinyl or PVC tote bags no larger than 12” x 6” x 12” and/or small clutch bags no larger than 6”x 9”)

Cans

Chairs of ANY kind

Fireworks

Glass containers

Hard sided/large coolers

Hydration packs/Camelbacks

Illegal drugs/substances

Laser pointers

Lawn chairs

Metal water bottles

Professional cameras (oversized/detachable lenses)

Spiked jewelry/clothing

Strollers

Umbrellas

Wallet chains

Weapons of any kind

To make entry as quick as possible, we only allow CLEAR plastic/vinyl tote bags (no bigger than 12” x 6” x 12”), and/or small clutch bags (6”x 9”). The small clutch bags don’t need to be clear. We don’t allow any other type of bag.

Yes, your bag will be searched when you enter. You have the right to refuse a bag search, and we have the right to refuse entry. If you have any items that aren’t allowed in the venue, put them back in your vehicle.

Sure thing! You may bring any necessary prescription medication in a separate medical bag - this bag does not need to be clear, but it will be subject to additional search. Please bring prescription documentation and a matching a valid photo ID. Only the amount of medication/number of doses required for the length of the event will be permitted in.

Breast pumping equipment is permitted into the venue but must be in a separate bag and subject to a medical bag check. This bag does not need to be clear.

Nope. We don’t do in-and-outs, so make sure not to leave unless you’re definitely done enjoying the show.

If we have to evacuate the venue for severe weather, you'll be allowed to re-enter if/when we're given the all clear. Be sure to have your ticket ready to be re-scanned.

If you’re still at the event, you can visit our Guest Service Kiosk located at the VIP club or our Guest Services Office located at the main gate to see if it has been turned in. After an event, please visit our virtual lost and found HERE or give us a call at 312-288-3190.

The Pavilion at Northerly Island isn’t responsible for any lost, stolen, or damaged items.

Yes, as long as it’s a personal point-and-shoot camera, or on your cellphone. You can’t bring a professional camera or a camera with detachable lenses, without a valid media pass.

We're an all-ages venue, so we don't require you to show your ID at the door. But you'll still need a valid ID if you plan on drinking alcohol.

Any of these will work:

A state-issued ID or driver’s license

Current US Government or military ID

An official passport

We take underage drinking seriously, and if you don’t have an ID that proves you’re 21 or older, you won’t be able to buy, drink, or carry alcohol in the venue. If you break these rules, you will be removed from the amphitheater. And no, you won’t get a refund.

All of our events are all ages. Children 24 months and under do not require a ticket, but must sit on a parent's lap. Also, please make sure your kids have ear protection.

You can’t get a refund, but you can sell your tickets to another fan via your Live Nation account. Click here to find out more.

If your show was canceled, you'll be notified ASAP about a potential reschedule. Refunds will be available at the point of purchase.

Will call tickets are available for pickup at the box office located right outside the main gates. Please make sure that you have a photo ID matching the purchaser's name to pick up tickets. Any name changes need to go through Ticketmaster Customer Service- 800-653-8000.

Guests are not permitted to put tickets in will call for other guests to pick up. You will need to arrange to meet your party at the facility to deliver tickets.

If tickets or passes are being left for you, they will only be left at the box office. This includes meet and greet passes, backstage passes, press passes, and tickets from the tour or other promotional company. We do not get these tickets until the day of the event close to doors so please do not try to pick them up earlier. If your tickets/passes are not in will call, you will need to contact the person that left them for you to determine where they are. The box office cannot contact any member of the tour for you.

You’ll have to talk to wherever you bought the tickets from to change ownership. If you’re a radio contest winner, guest of someone in the band, or a VIP, touch base with your original contact and they’ll talk to us about any changes.

Yes, but only in the plazas and lawn (when the lawn is open). We ask that you consider the people around you when smoking, and don’t smoke in the reserved seating areas.

Our lawn is normally closed, but we do occasionally open it up for expanded shows. The lawn is always first come, first served. You might see a row or seat number on your lawn ticket – this is just for tracking purposes.

Sorry, no outside chairs of any kind are permitted.

No can do! The parking lots around our venue are public lots and they have a strict no tailgating policy before concerts. Please wait until you're inside the venue to party.

The drop-off location will be near the Adler Planetarium.

Rideshare pick-up is located on McFetridge in front of the Field Museum.

For Expanded Lawn Shows, both drop-off and pick-up will be located at the Field Museum.

The venue has a variety of delicious food and beverage options available for purchase.  Please note that items and pricing are subject to change from event to event.

Please apply at the Press Request Portal to be considered. All requests must be made at least one week in advance.

If you need help with your concert tickets from Live Nation or Ticketmaster, there are two ways to contact Ticketing Support. 

Submit Via Request Form.

Submit your request here. A member of the Ticketing Support team will review your request and get back to you directly.

Ticketing Support can assist with:

• Purchasing tickets

• Finding tickets in your account

• Mobile ticket or barcode issues

• Ticket transfers

• Ticket resale

• Refunds

• Exchanges

• Presale codes

• Account access and login issues

• Accessible and companion tickets

• Upgrade inquiries

• Order and payment issues

Call For Immediate Assistance:

Call 800-653-8000 to speak with a Ticketing Support representative. If you’ve already made a purchase, please have your order # and purchaser information available.

For assistance with parking purchases, including refunds, upgrades, or other parking-related questions, please contact the Box Office at 312.288.3190

For questions about ticket upgrades, availability, pricing, or exchanges, please contact the Box Office at 312.288.3190

If a purchase you made during your visit to The Pavilion at Northerly Island, including food & beverage or merchandise appears higher than expected, it may be due to a temporary authorization hold. Final charges typically update within 72 hours of your visit.

If your transaction still appears incorrect after 72 hours, please contact our Guest Services Team at 312.288.3190. We'll be happy to investigate and help resolve the issue.

To help us review your request as quickly as possible, please include:

• A brief description of the issue, the date of your visit, and copy of your receipt, if available.

A member of our team will review your inquiry and may ask for additional information.

VIP and Meet & Greet package details, including check-in time, package inclusions, and other important instructions, are sent by the official VIP provider, typically 24–72 hours before your event.

If you haven't received your VIP email yet, please continue checking your inbox (including your spam/junk folder) as your event approaches.

VIP details are not sent by the venue.If your event is within 24 hours and you still haven't received your VIP email, please contact the official VIP provider. 

Please Note: VIP and Meet & Greet check-in may begin before general parking lots or venue gates open. If your VIP confirmation email includes an early check-in time, please follow the instructions provided in that email. If you have additional questions about your VIP check-in, please contact the official VIP provider.